Case Study

Is Your Marketing Data Statistically Significant? Here’s How You Can Tell

How to tell if your marketing data is statistically significant and what to do with it.
Read Now
L 2 males working table laptop
Case Study

Hallmark Greeting Cards Improve Client Retention and Agent Engagement

After The Great Recession of 2008, coupled with the knowledge that it costs seven to nine times more to attract a new client than to retain one, a national financial services company decided to revisit its overall client experience and its impact on retention.
Read Now
L female CSR in black sweater on phone talking to customer
Case Study

Increasing Customer and Employee Satisfaction with a Hallmark Card

How the Hallmark Customer Care Solution enhanced the customer experience for Evergy (formerly KCP&L), a case study.
Read Now